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Jordan Ellis · Support ALBERT online
J
Hi! The jacket from my last order is too small. Can I exchange it?

Absolutely. I found your recent order—let me check the item and exchange options.

Shopify
SHOPIFY · ORDER LOOKUPOrder #1042 · Canvas jacketDelivered 8 days ago · Size M
J
A large would be perfect. Do I need to pay for shipping?

No—your order qualifies for a free exchange. A large is in stock, so I can reserve it now.

Policy checked30-day exchangeSize L reservedShips after scanLabel createdSent by email

All set. I emailed your prepaid label and reserved the large. Your replacement will ship when the return is scanned.

Exchange resolvedOrder updated · Customer notified · No handoff needed
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